Technical support
Contact FanEye support about replay, connection, camera quality or purchases. Include reproducible details without passwords or transaction secrets.
Originally effective: 5 August 2026 · Revision effective: 11 September 2026.
Contact
If you need support, please email us at:
We will review and reply as soon as practical. Do not email Apple account passwords, verification codes, or complete transaction credentials.
Please include
- iPhone model
- iOS version
- Mode: single-camera or multi-camera
- Lighting and phone placement
- Screenshot or saved clip if available
First checks
For connection problems, note whether you are using an online room or Professional local connection, the app version on every phone and the host's entitlement. For local connection, also check that the phones share a LAN and have Local Network permission. Do not start troubleshooting by deleting the app: this can remove local cache and settings.
For unclear replay, note the lighting, camera distance, obstructions, phone temperature and whether you are viewing the camera's own footage or a replay received by the dedicated controller. Before sending a clip or screenshot, check you have permission to share it and obscure unrelated faces, court codes and personal information.
Important Note
FanEye is a challenge replay tool. It does not automatically judge IN / OUT and does not replace official referees.