FanEye回放助手 技术支持
让最后一球，不再靠争。
更新日期 / Updated: 2026-08-05
联系我们 / Contact
如果你在使用FanEye时遇到问题，请发送邮件到：
If you need support, please email us at:
我们会尽快查看并回复。请不要在邮件中发送Apple账户密码、验证码或完整交易凭据。
We will review and reply as soon as practical. Do not email Apple account passwords, verification codes, or complete transaction credentials.
反馈时建议提供 / Please include
- 手机型号 / iPhone model
- iOS 版本 / iOS version
- 使用模式：单机或多机 / Mode: single-camera or multi-camera
- 球馆光线和手机摆放位置 / Lighting and phone placement
- 问题截图或保存片段 / Screenshot or saved clip if available
先检查这几项 / First checks
无法连接时，先记录使用云房还是专业版本地连接，确认各手机版本和主控权益；本地连接还需确认同一局域网与本地网络权限。不要为了排查先卸载App，以免丢失本机缓存与设置。
For connection problems, note whether you are using an online room or Professional local connection, the app version on every phone and the host's entitlement. For local connection, also check that the phones share a LAN and have Local Network permission. Do not start troubleshooting by deleting the app: this can remove local cache and settings.
回放不清楚时，记录光线、拍摄距离、遮挡、手机温度以及是机位本机画面还是独立主控收到的回放。保存片段或截图前请确认分享权限，遮盖不相关的人脸、房码和个人信息。
For unclear replay, note the lighting, camera distance, obstructions, phone temperature and whether you are viewing the camera's own footage or a replay received by the dedicated controller. Before sending a clip or screenshot, check you have permission to share it and obscure unrelated faces, court codes and personal information.
重要说明 / Important Note
FanEye是挑战回放工具，不自动判罚 IN / OUT，也不替代正式裁判系统。
FanEye is a challenge replay tool. It does not automatically judge IN / OUT and does not replace official referees.